OUR STORY
Established in 1984 from humble beginnings, Whānau Family Support Services Trust traces back to Wainuiomata when founder Serenah Nicholson working with like-minded parents, began drawing up letters for individuals to access grants and support whānau liaising with government agencies.
Over the years, we have benefited from several affiliations and partnerships with national organisations and local agencies, growing our capability and capacity to do more on behalf of the whānau in our hāpori.
Sadly, on 12th December 2022, our founder and general manager, Serenah Nicholson, passed away following a short battle with cancer. Serenah was a huge advocate for supporting whānau and worked tirelessly in the community. Those of us she has left behind continue the mahi she began with her love, drive, passion and unwavering dedication for people.
OUR VISION
Our vision is to provide an indigenous-based, people-centred approach to wellbeing and core life skills development focused on whānau as the decision makers who determine their goals and aspirations.
OUR PURPOSE
People, whānau, families and communities are at the center of what we do.
Whānau Family Support Services Trust purpose is to contribute positively to the wellbeing of people today and into the future.
OUR OBJECTIVE
Our objective is to do our mahi with integrity and compassion, driven by our purpose to help our hāpori be safe, strong and independent.
We are committed to:
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Empowering whānau to shape their own destiny.
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provide services that whānau value
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exceed the expectations of those who access our services
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base our approach on whānau strengths and acknowledge whānau values, aspirations, and needs
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be innovative
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continuously strive to improve service delivery
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measure effectiveness based on outcomes
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develop our full potential in a supportive working environment, and
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be a positive force and leader in our community.